HUMAN INTEREST INC. TERMS OF SERVICE
Last updated: July 17, 2023
PLEASE READ THESE TERMS (“TERMS OF SERVICE”) CAREFULLY BEFORE USING THE SERVICES OFFERED BY HUMAN INTEREST INC. (“HUMAN INTEREST”). BY EXECUTING AN ORDER FORM WITH HUMAN INTEREST (OR SUBMITTING AN ORDER FORM VIA THE ONLINE ORDER FORM PROCESS), WHICH REFERENCES THESE TERMS OF SERVICE, YOU (“PLAN SPONSOR”) AGREE TO BE BOUND BY THESE TERMS OF SERVICE (TOGETHER WITH THE ORDER FORM, THE “AGREEMENT”) TO THE EXCLUSION OF ALL OTHER TERMS.
“3(16) Fiduciary Services” means the review and approval of corrective distributions, termination distributions, death benefit distributions, Required Minimum Distributions (RMD), and in-service distributions; review and approval of loan requests and Qualified Domestic Relations Orders (QDRO); review and purchase of the ERISA bond; and signature on the Form 5500 and Form 8955-SSA.
“Code” means the Internal Revenue Code of 1986, as amended.
“Complete/Concierge Plans” means a Plan that is indicated as a “Complete” or “Concierge” plan or level of service on the Order Form.
“Controlled Group” means, for purposes of this Agreement, a “controlled group” and/or an “affiliated service group” as defined under Section 414 of the Code, which may include the Plan Sponsor and applicable affiliates or subsidiaries. For the avoidance of doubt, references to the Plan Sponsor’s employees in this Agreement include employees of any applicable Controlled Group member.
“Effective Date” means the date the parties enter into the Order Form.
“ERISA” means the Employee Retirement Income Security Act of 1974, as amended.
“Essentials Plans” means a Plan that is indicated as an “Essentials” plan or level of service on the Order Form.
“Human Interest Software” consists of the Plan Administrator Dashboard, the Participant Dashboard, and any related mobile applications provided by Human Interest to the Plan Sponsor and/or Participants.
“Order Form” is the order form or such other documentation signed (or accepted by electronic consent) by the Plan/Plan Sponsor or their authorized designated representative that sets forth the current tier or level of Plan services and service pricing.
“Participant” means, as the context may require, an employee, former employee, participant, beneficiary, or alternate payee who is eligible to participate in or receive benefits under the Plan.
“Participant Dashboard” is the online portal provided by Human Interest and used by Participants to access their Plan account for servicing and investment selection purposes.
“Participant Information” means all information, in any form, submitted to Human Interest pursuant to this Agreement by or with respect to Participants including, without limitation, information that uniquely identifies a current, former, or prospective Participant, his or her name, address(es), and telephone numbers.
“Plan” means the Plan referenced in the Order Form.
“Plan Administrator” means:
(a) for Essentials Plans, the person or entity other than Human Interest that is the “administrator” of the Plan as that term is defined under Section 3(16)(A) of ERISA and Section 414(g) of the Code. For the avoidance of doubt, Human Interest shall not be the Plan Administrator for such services; or
(b) for Complete/Concierge Plans, Human Interest to the extent appointed as an administrator as described in Section 3(16) of ERISA, specifically with respect to the 3(16) Fiduciary Services, or Plan Sponsor, or another Named Fiduciary, within the meaning of Section 402(a) of ERISA, duly appointed by Plan Sponsor, for all other services.
“Plan Administrator Dashboard” is the online portal provided by Human Interest and used by the Plan Administrator to manage the Plan.
“Services” means the specific services with respect to the Plan described in this Agreement and the Order Form for which Plan Sponsor has retained Human Interest, which are the subject of this Agreement, as it may be amended from time to time.
2. Scope of Services Provided
Subject to the terms and conditions of the Agreement (including any limitations and restrictions set forth on the Order Form), Plan Sponsor hereby appoints Human Interest as an agent to perform the third-party recordkeeping services and administrative Services described in this Agreement and the Order Form. The recordkeeping services shall consist of: (a) the preparation of Plan documents, Summary Plan Description (SPD), future amendments, and restatements, (b) processing Participant enrollments, and salary deferral elections, (c) processing investment elections, investment fund transfers, and rebalancing, (d) processing contribution, loan payments, and rollovers, (e) processing distributions including in-service, excess contributions, and Required Minimum Distributions (RMD), (f) preparation and administration of loans, (g) assistance with Qualified Domestic Relations Order (QDRO) segregation and distribution, (h) preparation of Form 1099-R, (i) performance of nondiscrimination testing, including Coverage, Actual Deferral Percentage/Actual Contribution Percentage (ADP/ACP), Top Heavy testing, Compensation Testing, and General Non-Discrimination Testing, (j) monitoring deferral limits and maximum contribution limits, (k) determination of Participants eligible for catch-up, (l) calculation of maximum deduction limits and employer contribution calculations (upon request), (m) preparation of audit package (if applicable), signature-ready IRS Form 5500, 8955-SSA (if applicable), and Summary Annual Report, (n) distribution of account statements to Participants, and (o) preparation of fee disclosures for Participants. It is agreed that the authority and responsibility of Human Interest as agent shall extend only to the performance of those specific Services that are expressly identified in this Agreement and listed on the Order Form. If Human Interest performs additional services to the Plan in connection with its Services, such performance shall not be treated as a course of conduct giving rise to additional obligations on Human Interest’s part under any circumstances. It is further agreed that Plan Sponsor retains the responsibility for any Plan-related services and functions not identified in this Agreement or the Order Form, other than custody services to be provided by the Plan’s custodian or trustee services to be provided by the custodian or a third-party trustee pursuant to an agreement between the Plan and such trustee, if applicable. To the extent directed by Plan Sponsor or Plan Administrator, Human Interest shall act as agent for Plan Sponsor and/or Plan Administrator for purposes of transmitting and receiving indicative Participant and Plan data to and from other designated service providers that Plan Sponsor or Plan Administrator have retained with respect to the Plan.
For Essentials Plans: Human Interest has no discretion or responsibility to interpret provisions of the Plan or to determine eligibility, participation, or the right to receive benefits under the Plan. Human Interest will not serve as the Plan Administrator, within the meaning of Section 3(16) of ERISA, and performs its recordkeeping and administrative services hereunder as agent of Plan Sponsor. Unless Plan Sponsor has designated another person or committee as a Named Fiduciary, within the meaning of Section 402(a) of ERISA, to serve as the legal Plan Administrator and informed Human Interest of such designation in writing, Plan Sponsor shall be the Plan Administrator of the Plan. Plan Sponsor agrees that Human Interest may set administrative policies for ease of Plan administration, when permitted by the Plan; such administrative policies are considered to be set by and adopted by the Plan Administrator.
For Complete/Concierge Plans: Plan Sponsor hereby appoints Human Interest as "Plan Administrator" as defined in Section 3(16) of ERISA specifically with respect to the 3(16) Fiduciary Services, and Human Interest accepts such fiduciary administrative responsibilities. Human Interest does not assume fiduciary administrative responsibility for any other services provided hereunder, which shall remain the responsibility of Plan Sponsor or other Named Fiduciary, within the meaning of Section 402(a) of ERISA, duly appointed by Plan Sponsor.
Plan Sponsor acknowledges that Human Interest does not provide tax or legal advice, and that Plan Sponsor must obtain its own tax and legal advisors for advice on the Plan document, any amendment thereto, and any tax or legal issues pertaining to design, implementation, or operation of the Plan.
3. Representations and Warranties of Plan Sponsor; Plan Sponsor Responsibilities
Plan Sponsor represents and warrants that an authorized representative of Plan Sponsor with the authority to bind Plan Sponsor to this Agreement is agreeing to and entering into this Agreement on Plan Sponsor’s behalf.
Plan Sponsor or its designated agents shall be responsible for providing accurate data and information necessary to Human Interest to enable it to perform the Services required under this Agreement, including but not limited to timely and reasonable notification of employer-initiated events, and the information, materials, instructions, or other data referenced in any Exhibits, and the information reasonably requested by Human Interest to enable it to comply with federal law concerning Know Your Client rules under the USA Patriot Act in such form and at such time as the parties mutually agree.
Plan Sponsor agrees to provide Human Interest with access to Plan Sponsor (and if applicable, its Controlled Group) payroll and Plan recordkeeping accounts (including by providing login information for such accounts), as well as employee email addresses, phone numbers, and other contact information (for purposes of providing enrollment instructions and other information related to the Services via emails, text messages, and/or phone calls), and notification of any payroll, bank, account and/or other changes, and further acknowledges and agrees that, should such access and information not be provided, Human Interest may not be able to provide some or all of the Services, including but not limited to Participant communications, updating of payroll deductions, and processing of Plan-related changes. Human Interest reserves the right to reject or return any documents, materials, or information that are unreadable, contaminated, or which Human Interest is otherwise unable to process. Plan Sponsor agrees to obtain the applicable Participant’s intentional direction for Plan Sponsor to collect and share such information with Human Interest where required, and obtain consent for employees to receive text messages and/or phone calls from Human Interest related to the Plan’s benefits.
Plan Sponsor acknowledges that timely receipt of appropriate information is a prerequisite to the performance of Human Interest’s Services, and Human Interest shall not be liable for any delay or failure in its performance under this Agreement (including delays in completing required tests and submissions) in the event Plan Sponsor fails to comply with reasonable information submission deadlines established and communicated to Plan Sponsor by Human Interest in a timely manner. Plan Sponsor shall provide to Human Interest the names and signatures of those persons authorized to sign documents and provide instructions and directions on behalf of Plan Sponsor with respect to the Plan. Such authorization shall remain in effect until a reasonable period of time after Human Interest has received notification to the contrary. Human Interest shall be entitled to rely upon and act upon any written instructions received from any person Human Interest reasonably believes to be so authorized to provide such instruction. If multiple authorized persons are named by Plan Sponsor, Human Interest shall be entitled to rely on the signature of any one such authorized person. Human Interest shall not have a duty to inquire or question the accuracy or completeness of any data or instructions provided to it.
For Essentials Plans: Plan Sponsor shall make all discretionary decisions with respect to the administration of the Plan and shall, as necessary, direct Human Interest in accordance with such decisions. Plan Sponsor acknowledges and agrees that it retains ultimate responsibility and authority for administering the Plan and maintaining all Plan documents. Plan Sponsor acknowledges and agrees that Plan Sponsor, or an appropriate designee of Plan Sponsor, shall serve as trustee to the Plan under ERISA Section 403(a), or shall designate a person or entity to serve as trustee of the Plan to the extent that the Plan is required by law to hold Plan assets in trust and that Human Interest is not responsible for providing trustee services or serving as trustee to any trust of the Plan.
For Complete/Concierge Plans: Plan Sponsor or Plan Administrator (as identified herein for a particular function) shall make all discretionary decisions with respect to the administration of the Plan and shall, as necessary, direct Human Interest in accordance with such decisions. Plan Sponsor acknowledges and agrees that it retains ultimate responsibility and authority for administering the Plan and maintaining all Plan documents. Plan Sponsor acknowledges and agrees that pursuant to ERISA Section 403(a) and in accordance with the terms of the Plan, Plan Sponsor or an appropriate designee of Plan Sponsor shall serve as trustee to the Plan, or alternatively, Plan Sponsor shall designate a person or entity to serve as trustee of the Plan. Plan Sponsor acknowledges and agrees that Human Interest is not responsible for providing trustee services, or otherwise ensuring Plan’s compliance with ERISA Section 403(a).
Plan Sponsor represents (a) that the Plan is (or, as appropriate, it is intended to be) (i) qualified under Section 401(a), 403(b), or 457(b) of the Code, where applicable, or (ii) tax-favored under Section 403(b) of the Code; (b) that the Plan Administrator has been duly appointed under the Plan; and (c) that the person executing this Agreement is authorized to do so. If Plan Sponsor intends for the Agreement to cover a 403(b) plan, Plan Sponsor represents that it is an organization which is eligible to sponsor a 403(b) plan.
Plan Sponsor understands that the qualification of its Plan is affected by whether Plan Sponsor is treated as one employer with related businesses or is part of an “affiliated service group” under Section 414 of the Code for purposes of compliance. Plan Sponsor further understands that Plan Sponsor may add only businesses that are members of its Controlled Group as participating employers in Plan Sponsor’s Plan. Plan Sponsor represents that it has provided and will provide accurate information regarding related businesses in the Controlled Group Attachment to the adoption agreement, and that it will contact Human Interest promptly should there be any change to such information. Plan Sponsor acknowledges that if there are entities that are related to or affiliated with Plan Sponsor which Plan Sponsor has determined are not members of a Controlled Group, under common control, or otherwise treated as one employer with Plan Sponsor under Section 414 of the Internal Revenue Code, Human Interest will not be responsible for this determination or for any consequences, such as failure to satisfy applicable nondiscrimination requirements or a determination that the Plan is a multiple employer plan, which might result from Plan Sponsor’s determination. For the avoidance of doubt, notwithstanding any Controlled Group participation in the Plan, Plan Sponsor remains fully responsible for its obligations, and any acts or omissions of any Controlled Group members, under this Agreement or in connection with the Services, subject to the limitations under Section 11 (Indemnification and Liability).
Plan Sponsor shall be solely responsible for ensuring that contributions to the Plan are transmitted in a timely manner and within the time prescribed by applicable law. Plan Sponsor agrees that (a) it will take all steps necessary to maintain the Plan’s compliance with applicable laws and regulations, including maintaining required ERISA bonding coverage and the content and distribution of required disclosures prepared by Human Interest (if disclosures are distributed by Human Interest as agent of Plan Sponsor); (b) it will provide updated contact information for recipients; (c) it will be solely responsible for compliance with any and all requirements of ERISA Section 404(c) (as applicable) except to the extent that Plan Sponsor has prudently appointed Human Interest Advisors LLC as a 3(38) investment manager, to select the menu of available investments; (d) the Plan and Plan Sponsor maintain and follow procedures for identifying prohibited transactions involving the Plan, determining any applicable exemptions (and the Plan’s compliance with such exemptions), and/or taking all appropriate actions to correct any nonexempt prohibited transaction; (e) it will secure (to the extent applicable) an independent audit of the Plan to be attached to the Form 5500; (f) Plan Sponsor or its authorized agent will update the payroll system with Participant salary deferral changes and loan repayments provided by Human Interest; (g) Plan Sponsor or its authorized agent will submit payroll deduction contributions, loan repayments and census information necessary to reconcile such contributions and payments to Human Interest in the required format in a timely manner; (h) it will respond to data requests from Human Interest in a timely manner; (i) it will approve any earning calculations performed by Human Interest as part of Qualified Domestic Relations Order (QDRO) processing; and (j) it will provide Human Interest with information and documentation (including but not limited to copies of executed and contemplated Plan amendments) that Human Interest reasonably determines necessary to carry out its duties under this Agreement.
Plan Sponsor agrees to notify Human Interest as soon as practicable if any of the foregoing representations, covenants, or warranties becomes untrue.
4. Agents and Subcontractors
Human Interest may perform any of the Services required of it under this Agreement through affiliates, agents, and/or subcontractors that Human Interest may select. Human Interest’s use of affiliates, agents, or subcontractors shall not limit the rights of Human Interest or relieve it of any of its duties or liabilities hereunder.
5. Plan and Participant Data
Plan Sponsor agrees to obtain the requisite permission to provide or cause to be provided to Human Interest complete, current, and accurate information and data concerning the Plan (including access to online systems providing same), its Participants (including, on an ongoing basis, employee salary data and Participant deferral percentages), the investment alternatives within the Plan (including, on an ongoing basis, investment returns and expense and turnover data for investment options selected by Plan Sponsor), and any transaction restrictions (including, on an ongoing basis, blackout periods). Plan Sponsor shall notify Human Interest in advance, and where possible at least 90 days in advance, of any pending changes to the Plan or Plan investment alternatives (other than any changes initiated by Human Interest Advisors LLC in its capacity as the Plan’s ERISA 3(38) investment manager), and additional services related to such changes shall be at Plan/Plan Sponsor’s expense. At Human Interest’s request, Plan Sponsor agrees to provide, from time to time, a current and complete list of the phone numbers, email, and home addresses of Participants in an electronic format reasonably acceptable to Human Interest. Human Interest will fulfill email campaigns, but where Plan Sponsor is the sponsor of the email, as with adoption campaigns, Plan Sponsor will appear as the sender. Plan Sponsor agrees to furnish to Participants and beneficiaries certain disclosures provided by Human Interest about the Plan. Plan Sponsor also agrees to, upon Human Interest’s request, contact Participants and beneficiaries on behalf of Human Interest. Plan Sponsor represents and warrants that it, or its designee, will furnish to each Participant and beneficiary all of the required notices and disclosures required to be furnished under ERISA and the Code.
6. Incoming Rollover Requests Approval
Plan Sponsor hereby instructs and authorizes Human Interest to accept, without Plan Sponsor approval or signature, requests from Participants who are active employees for rollover contributions to the Plan that are accompanied by a properly completed form and any required supporting documentation and are received in good order and in a manner acceptable to Human Interest. Plan Sponsor hereby instructs and authorizes Human Interest to rely on the properly completed form and accompanying documentation, without further investigation or action by Human Interest, as sufficient to show that the funds being rolled into the Plan constitute an eligible rollover distribution from an eligible retirement plan within the meaning of Code Section 402. Plan Sponsor hereby instructs Human Interest to establish a separate Participant rollover account for recordkeeping all incoming rollovers. Plan Sponsor hereby instructs Human Interest to reject any incoming rollover request received without proper documentation and to return any rollover amounts received with such request. Plan Sponsor further instructs Human Interest to forward to Plan Sponsor for its approval any incoming rollover request received from a terminated employee. Plan Sponsor acknowledges and agrees that Human Interest does not and will not assume any fiduciary responsibility or any discretionary authority or control with respect to the acceptance of any such incoming rollovers pursuant to this Section.
7. Loan and Distribution Processing
For Essentials Plans: Plan Sponsor hereby approves and instructs Human Interest to process, without Plan Sponsor signature, Participant requests for (a) a loan, (b) distribution due to Plan termination, or (c) distribution due to severance from service (for any reason other than disability or death) that are received in good order and in a manner acceptable to Human Interest. Plan Sponsor instructs Human Interest to rely on Plan Sponsor’s payroll provider for the Participant’s termination date or other required information. If Human Interest is not able to obtain from Plan Sponsor’s payroll provider the Participant’s termination date or other required information, Plan Sponsor instructs Human Interest to route the request to Plan Sponsor for approval before processing the distribution. Plan Sponsor instructs Human Interest to rely on the marital status specified by the Participant on the distribution request form for spousal consent purposes. All other distribution requests will be approved by Plan Sponsor prior to Human Interest processing the requested distribution.
For Complete/Concierge Plans: Human Interest will review, approve, and process requests for loans and distributions other than Participant requests for distributions due to severance from service due to disability (“Disability Distributions”). Plan Sponsor instructs Human Interest to rely on Plan Sponsor’s payroll provider for the Participant’s termination date or other required information. If Human Interest is not able to obtain from Plan Sponsor’s payroll provider the Participant’s termination date or other required information, Plan Sponsor instructs Human Interest to route the request to Plan Sponsor for approval before processing the distribution. Plan Sponsor instructs Human Interest to rely on the marital status specified by the Participant on the distribution request form for spousal consent purposes. Plan Sponsor will approve Disability Distributions prior to Human Interest processing a Disability Distribution.
8. No Custody
Human Interest shall not hold any Plan assets in custody, and nothing contained herein shall be deemed to authorize Human Interest to take or receive physical possession of any assets of the Plan. The securities in the Plan shall be held by a custodian duly appointed by Plan Sponsor (the “Custodian”). The Plan has hired Custodian as the Plan’s custodian pursuant to a separate agreement between the Plan and Custodian, and Plan Sponsor hereby authorizes Human Interest to act as agent of Plan Sponsor with respect to any instructions provided to Custodian in furtherance of the Services, including but not limited to any instructions with respect to any fees or charges described in Section 9 (Fees and Charges).
9. Fees and Charges
Human Interest’s Fees for Services
Human Interest shall be entitled to compensation for the Services in accordance with the fee provisions set forth in the Order Form, including but not limited to Administration Fees, Setup Fees, and User Support Fees, which shall be charged on a one-time, monthly, or prepaid annual basis, as applicable, to Plan Sponsor. Monthly recurring charges will be billed one month in advance. Assessment and payment of fees may also be handled by Human Interest in any other fashion agreed to in writing with Plan Sponsor in accordance with Section 16 (Entire Agreement; Amendment). The fees charged pursuant to this Agreement are described in detail in the Order Form.
Unless provided otherwise on the Order Form, Human Interest’s fees shall remain in effect for one (1) year from the Effective Date, provided, however, that Human Interest may seek an adjustment to such fees during the one-year period from Plan Sponsor in the event that: (a) Plan Sponsor elects to utilize different or additional services during such period; (b) there is an employer-initiated event such as a plan merger, corporate acquisition or layoff requiring Human Interest, to perform additional services; or (c) Plan Sponsor agrees to such fee changes in writing. Changes to the Human Interest fees beyond the one-year period described in this Section may be made in accordance with Section 16 (Entire Agreement; Amendment).
Plan Sponsor is responsible for all charges or fees payable to Human Interest, including any charges or fees applicable to its Controlled Group. All fees paid are non-refundable and are not subject to set-off. If Plan Sponsor exceeds any Participant limitations set forth on the Order Form, then Human Interest shall invoice Plan Sponsor for such additional Participants at the overage rates set forth on the Order Form (or if no overage rates are set forth on the Order Form, at Human Interest’s then-current standard overage rates for such usage), in each case on a pro-rata basis from the first date of such excess usage through the expiration of the Order Form.
Human Interest shall provide an update as to its fee rates and other information necessary for Plan Sponsor to appropriately report all applicable Human Interest compensation on Schedule C of Form 5500, in accordance with applicable rules and regulations.
ACH Clearing House
Plan Sponsor authorizes (or if applicable, causes the Controlled Group member to authorize hereunder) Human Interest to debit and credit Plan Sponsor’s (and/or the applicable Controlled Group member’s) bank account using Automated Clearing House (ACH) on file to (a) collect Human Interest’s fees in accordance with the frequency described in this Agreement and the Fee Schedules on the Order Form; (b) collect contributions to the Plan; and (c) collect funds to correct Plan errors. Plan Sponsor: (i) understands that this authorization will remain effective until canceled in writing; and (ii) agrees to notify Human Interest in writing at least 21 days in advance of any changes to any bank account information or termination of this authorization. Plan Sponsor understands that funds may be withdrawn from the bank account as soon as the charge is initiated and that no prior notification is required. Plan Sponsor agrees that Human Interest may withdraw funds from its bank account for any underpayment from prior billing periods upon Human Interest’s identification of underpayment, including any underpayment of any applicable Controlled Group related fees. If a transaction is rejected for insufficient funds, submission error, or other bank-related reasons, Plan Sponsor, on behalf of itself and applicable Controlled Group members, agrees that Human Interest may, at its discretion, attempt to process the charge again. Plan Sponsor represents and warrants that any bank account used for the Plan is enabled to process ACH transactions and agrees to reimburse Human Interest for any penalties, fees, and assessments incurred by Human Interest as a result of a bank rejecting any ACH transaction for lack of proper configuration. The parties agree to be bound by NACHA Operating Rules as they relate to the transactions described above. In the event of an error, Plan Sponsor hereby authorizes (or if applicable, causes the Controlled Group member to authorize hereunder) Human Interest to credit or debit the bank account to offset the error, and to make an offsetting debit and credit of up to $1.00 to such account for account verification purposes.
Fees may be debited from individual Participant accounts for transactions specific to a Participant. All such fees will be disclosed to Participants in accordance with applicable rules and regulations. Fee disclosures are saved on both the Participant Dashboard and the Plan Administrator Dashboard. If the Plan contracts with an outside Investment Advisor, that entity will provide any required fee disclosures independently of Human Interest.
10. Data Security; Restrictions
Data Security and Confidentiality
In connection with the Services, Human Interest will receive and transmit data, or Plan Sponsor will provide, upload or submit data, information, or other materials, regarding Plan Sponsor, the Plan, and Participants, including transmission of data and information from Plan Sponsor and/or Participants to the Plan’s payroll provider (“Plan Sponsor Data”). Plan Sponsor shall retain all right, title, and interest in and to Plan Sponsor Data, including all intellectual property rights therein. Plan Sponsor, not Human Interest, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use all Plan Sponsor Data. Human Interest will maintain confidentiality and security features consistent with commercially reasonable industry standards appropriate to protect Plan Sponsor Data on Human Interest-controlled websites, transmission infrastructure, systems, voice response unit, personal access codes, data retrieval, and storage, and with respect to all other functions necessary to perform the Services.
Human Interest shall obtain Plan Sponsor’s written permission prior to using Plan Sponsor’s name as a contact reference, identifying Plan Sponsor by name, or using Plan Sponsor’s trademark, logo, or other identifying marks. Plan Sponsor hereby agrees that Human Interest may use, on a de-identified basis (unless Plan Sponsor gives written permission otherwise), generic information about the Plan and Plan Sponsor (e.g., Plan design information) in Human Interest’s RFP responses, case studies, and sales and marketing materials.
Notwithstanding anything to the contrary, Plan Sponsor acknowledges and agrees that Human Interest may (a) internally use and modify (but not disclose) Plan Sponsor Data for the purposes of (i) providing the Services to Plan Sponsor and (ii) generating Aggregated Anonymous Data (as defined below), and (b) freely use and make available Aggregated Anonymous Data for Human Interest’s business purposes (including without limitation, for purposes of improving, testing, operating, promoting, and marketing Human Interest’s products and services). “Aggregated Anonymous Data” means data submitted to, collected by, or generated by Human Interest in connection with Plan Sponsor’s use of the Services, but only in aggregate, anonymized form which can in no way be linked specifically to Plan Sponsor.
Except as expressly set forth in this Agreement, Plan Sponsor shall not (and shall not permit any third party to), directly or indirectly: (a) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of the Services (except to the extent applicable laws specifically prohibit such restriction); (b) modify, translate, or create derivative works based on the Services; (c) copy, rent, lease, distribute, pledge, assign, or otherwise transfer or encumber rights to the Services; (d) use the Services for the benefit of a third party; (e) remove or otherwise alter any proprietary notices or labels from the Services or any portion thereof; (f) use the Services to build an application or product that is competitive with any Human Interest product or service; (g) interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services; or (h) bypass any measures Human Interest may use to prevent or restrict access to the Services (or other accounts, computer systems or networks connected to the Services). Plan Sponsor is responsible for all of Plan Sponsor’s activity in connection with the Service, including but not limited to uploading Plan Sponsor Data onto the Services. Plan Sponsor (i) without limiting any other provision herein, shall use the Service in compliance with all applicable local, state, national, and foreign laws, treaties, and regulations in connection with Plan Sponsor’s use of the Services (including those related to data privacy, international communications, export laws and the transmission of technical or personal data laws), and (ii) shall not use the Services in a manner that violates any third party intellectual property, contractual, or other proprietary rights.
11. Indemnification and Liability
Except as specifically provided in this Agreement, no party will be responsible to another party for any liability attributable to an act or omission of the other party or a third party.
a. General; Standard of Care
Plan Sponsor shall indemnify, defend and hold harmless Human Interest and its officers, directors, employees, agents, successors, and permitted assigns (each a “Human Interest Indemnitee”) from and against any losses, claims, damages, liabilities, costs, and expenses, including but not limited to reasonable legal fees, defense costs, and expenses, and the aggregate amount paid in settlement of any actions, suits, proceedings, or claims or threats thereof (collectively, “Losses”), as well as defend Human Interest Indemnitees from and against any and all third-party assertions, claims, suits, proceedings, and demands (collectively “Third-Party Actions”), which arise out of or result from Human Interest’s performance of Services under this Agreement; provided that Plan Sponsor shall have no duty to provide indemnification hereunder to the extent Losses arise out of or result from Human Interest’s gross negligence or willful misconduct in its performance under this Agreement.
Plan Sponsor shall indemnify, defend and hold harmless Human Interest Indemnitees from and against any Losses, as well as defend Human Interest Indemnitees from and against any and all Third Party Actions, directly resulting from any one or more of the following: (i) any breach of fiduciary duty of Plan Sponsor (or any third-party service providers to the Plan, other than Human Interest Advisors or any entity within common control of Human Interest); (ii) incorrect or inaccurate documents, material information or data pertaining to employees, beneficiaries or the Plan provided by Plan Sponsor or a Plan administrative service provider (other than Human Interest) or any failure by Plan Sponsor or a Plan administrative service provider (other than Human Interest) to completely and accurately process transactions for Participants; or (iii) breach of Plan Sponsor’s obligations under this Agreement by an authorized Plan representative or third-party service provider (except Human Interest Advisors or third parties engaged by Human Interest Advisors pursuant to Section 4 (Agents and Subcontractors)).
Subject to the limitations otherwise described in this Section 11 (Indemnification and Liability), Human Interest shall indemnify, defend and hold harmless Plan Sponsor and its parents, subsidiaries, affiliates, and each of their respective officers, directors, employees, agents, successors, and permitted assigns (each a “Plan Sponsor Indemnitee”), against any Losses actually and reasonably incurred by or imposed on such Plan Sponsor Indemnitee to the extent arising out of or resulting from Human Interest’s gross negligence or willful misconduct in its performance of Services under this Agreement.
If applicable, in the event that Plan Sponsor is determined to be ineligible to sponsor a 403(b) plan, Plan Sponsor shall indemnify, defend, and hold harmless Human Interest Indemnitees against any Third Party Actions on account of such determination. Further, Human Interest shall have no obligation to indemnify or hold harmless Plan Sponsor with respect to any liability that arises on account of such determination.
b. Intellectual Property Infringement
Human Interest will indemnify and hold Plan Sponsor Indemnitees harmless from and against any and all Third-Party Actions to the extent arising out of or resulting from an allegation brought by a third party that any Human Interest Software infringes or misappropriates any copyright, trade secret, patent or other proprietary right of such third party (an “Infringement Claim”). The foregoing indemnification obligation (i) will only apply to Human Interest Software in the form made available to Plan Sponsor by Human Interest or a Human Interest agent or contractor pursuant to this Agreement, (ii) will not apply to any claim of infringement based solely on any modification of the Human Interest Software by Plan Sponsor or the combination, operation or use of the same with materials not supplied by Human Interest, or a Human Interest agent or contractor, (iii) will not apply where Plan Sponsor continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (iv) will not apply where Plan Sponsor’s use of the Services is not strictly in accordance herewith.
Each Party’s obligations in this Section 11 are conditioned upon the party seeking indemnification providing the indemnifying party with (i) prompt written notice of any such Third-Party Action of which it is aware (provided that the failure to provide such notice shall only relieve the indemnifying party of its obligations under this Section 11 to the extent it was materially prejudiced by such failure, (ii) at the indemnifying party’s expense and upon request, reasonable assistance in the defense or settlement of such Third-Party Action, and (iii) the opportunity to assume sole control over the defense and settlement of such Third-Party Claim. In the event of an Infringement Claim, Human Interest will have the option, at its expense (x) to replace such deliverable with a non-infringing deliverable substantially similar in features and functionality, (y) to modify such deliverable to make it non-infringing without materially affecting its features or functionality, or (z) notwithstanding anything to the contrary herein, to refund to Plan Sponsor a sum equal to the prorated amount paid for the deliverable or Services related thereto and accept return of such deliverable. Human Interest’s exercise of such an option or any combination thereof shall not nullify, limit, or otherwise affect Human Interest’s indemnification obligations with respect to any and all of said assertions, claims, suits, or proceedings. This paragraph constitutes the entire and exclusive obligation of Human Interest with respect to any infringement or misappropriation of any intellectual property right by any deliverable provided hereunder.
c. Force Majeure
Human Interest shall not be liable for damages resulting from an interruption of any Services under this Agreement or delayed performance of such Services arising out of war, natural disasters, pandemics, acts of terrorism, loss of utilities, government restrictions, trading halts, exchange or market rulings, extraordinary market volatility or exchange conditions, disabling strikes, or any other causes beyond its reasonable control, including but not limited to employer-initiated events for which Plan Sponsor has not provided timely and reasonable notice to Human Interest.
d. Limitation of Liability
In performing Services hereunder, Human Interest shall perform in a manner consistent with generally accepted industry standards for performance of similar services and shall exercise due care and diligence and act in good faith. Human Interest shall not be liable to the Plan or Participants or to any other party for or on account of any act or omission of Plan Sponsor in the performance of the Services under this Agreement, including but not limited to the processing of any transactions based upon inaccurate or incomplete data provided by Plan Sponsor or any third party (except third parties engaged by Human Interest pursuant to Section 4 (Agents and Subcontractors)).
EXCEPT TO THE EXTENT CONTRARY TO APPLICABLE LAWS, HUMAN INTEREST’S TOTAL AGGREGATE LIABILITY FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT FOR ANY AND ALL EVENTS, ACTS OR OMISSIONS TAKEN AS A WHOLE IN ANY TWELVE (12) MONTH PERIOD, REGARDLESS OF THE FORM OF THE ACTION OR THE THEORY OF RECOVERY (WHETHER IN CONTRACT, TORT (INCLUDING BREACH OF WARRANTY, NEGLIGENCE, AND STRICT LIABILITY), INDEMNITY OR OTHER LEGAL OR EQUITABLE THEORY), SHALL BE LIMITED TO AND SHALL NOT EXCEED AN AMOUNT EQUAL TO THE TOTAL FEES AND EXPENSES PAYABLE BY THE CLIENT UNDER THIS AGREEMENT FOR THE PRECEDING TWELVE (12) MONTH PERIOD.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL EITHER PARTY OR ANY OF THEIR RESPECTIVE EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES ARISING FROM THIS AGREEMENT OR THEIR PERFORMANCE HEREUNDER, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTHING IN THIS AGREEMENT LIMITS PLAN SPONSOR’S (OR ANY PARTICIPANT’S) RIGHTS UNDER ERISA.
12. Term and Termination
This Agreement shall continue, unless terminated in accordance with this Section. Either party may terminate the Agreement at any time by notifying the other party in accordance with Section 15 (Notices); provided, however, termination of the Agreement by Plan Sponsor does not relieve Plan Sponsor of its obligation, if any, to compensate Human Interest for Services rendered through the effective date of such termination. The effective date of a termination with respect to a Plan will be the date that the Plan assets are transferred from Human Interest’s custodian to the Plan’s new recordkeeper or custodian, and both parties agree to use commercially reasonable efforts to complete the transition in a timely manner. Upon termination and upon request by Plan Sponsor, Human Interest agrees to deliver to Plan Sponsor or its designee all files, documents, and records necessary for the continuing administration and recordkeeping of the Plan. If Plan Sponsor does not request that such files, documents, and records be delivered to Plan Sponsor at the time of termination, Human Interest will handle such documents in accordance with Human Interest’s document retention policy in effect as of the date of the termination and in compliance with any applicable laws. Human Interest reserves the right to charge Plan Sponsor all reasonable fees, costs, and expenses incurred by Human Interest in connection with the provision of such records or other information to Plan Sponsor or its designee. Human Interest may terminate the Agreement in the event of Plan Sponsor’s failure to meet any payment obligations to Human Interest and to correct its failure within 10 days after Human Interest notifies Plan Sponsor in writing of the failure.
As of the effective date of a termination, Plan Sponsor and the Plan will immediately stop using the Services, and Participants and Plan Sponsor will no longer have access to the Services. If the Agreement is terminated, Plan Sponsor will pay all fees to Human Interest for the Services provided through the effective date of the termination. Upon termination, Plan Sponsors may submit a written request to Human Interest to receive a prorated refund of any prepaid annual Human Interest fees, less any unpaid amounts due and any discounts applied. Human Interest will provide a termination document to Plan Sponsor that will describe the responsibilities between Plan Sponsor, Human Interest, the Custodian, and the Plan, in terminating this Agreement.
13. Intellectual Property Rights; Third-Party Services
Plan Sponsor acknowledges and agrees that the Services may operate on, with, or using application programming interfaces (APIs) and/or other services operated or provided by third parties (“Third-Party Services”), including without limitation through integrations or connectors to such Third-Party Services that are provided by Human Interest. Human Interest is not responsible for the operation of any Third-Party Services nor the availability or operation of the Services to the extent such availability and operation is dependent upon Third-Party Services. Plan Sponsor is solely responsible for procuring any and all rights necessary for it to access Third-Party Services (including any Plan Sponsor Data or other information relating thereto) and for complying with any applicable terms or conditions thereof. Human Interest does not make any representations or warranties with respect to Third-Party Services or any third-party providers. Any exchange of data or other interaction between Plan Sponsor and a third-party provider is solely between Plan Sponsor and such third-party and is governed by such third-party’s terms and conditions.
“Confidential Information” includes (a) of Human Interest, Participant Information and all identification codes and passwords that Human Interest may provide Plan Sponsor and/or Plan Administrator to access Human Interest Software in relation to the Plan; and (b) any oral, written, graphic, or machine-readable information disclosed by the disclosing party to the receiving party that is designated in writing to be confidential or proprietary or would be understood by a reasonable person to be confidential or proprietary. Confidential Information includes, but is not limited to, the terms of this Agreement, information relating to patents, patent applications, research, product plans, products, developments, inventions, processes, designs, drawings, engineering, formulae, markets, software (including source and object code), hardware configuration, computer programs, algorithms, business plans, agreements with third parties, services, customers, employees, marketing, or finances of the disclosing party.
No party shall have liability to another concerning any Confidential Information that the receiving party can prove: (a) is generally publicly available through no fault of the receiving party, (b) was known to the receiving party, without restriction, at the time of disclosure; (c) is disclosed with the prior written approval of the disclosing party; (d) was independently developed by employees, consultants or agents of the receiving party without any use of or access to the Confidential Information of the disclosing party; (e) becomes known to the receiving party, without restriction, from a third party under no confidentiality obligations with respect to such disclosure; or (f) is disclosed generally to third parties by the disclosing party without restrictions similar to those contained in this Agreement. Each party may disclose Confidential Information to the extent required pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided, however, that the receiving party shall promptly notify the disclosing party of any such court order or requirement. The foregoing sentence notwithstanding, this Agreement will not be construed to limit either party’s access to information for regulatory purposes or to respond to any claims relating to the use or provision of the Services. This provision shall not apply: (i) to information requested by providers of investment options utilized by the Plan in order to comply with trading limitations, redemption fees, or other similar restrictions, (ii) legal counsel, payroll provider, or other similar Plan service providers, as necessary to carry out the Services, (iii) as required by applicable law, legal subpoena, or other lawful process, or (iv) as permitted by Plan Sponsor or Human Interest, as applicable, in writing.
Plan Sponsor may (but is not obligated to) provide suggestions, comments, or other feedback to Human Interest with respect to the Services (“Feedback”). Feedback, even if designated as confidential by Plan Sponsor, shall not create any confidentiality obligation for Human Interest notwithstanding anything else. Human Interest acknowledges and agrees that all Feedback is provided “as-is” and without warranty of any kind. Plan Sponsor shall, and hereby does, grant to Human Interest a nonexclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free, fully paid-up license to use and exploit the Feedback for any purpose.
By executing the Order Form through a duly authorized representative and providing its email address to Human Interest, Plan Sponsor consents to use the email address it has provided or the Plan Administrator Dashboard (instead of postal mail) to receive all communications and messages from Human Interest, including but not limited to service-related notices, notices of changes to features, notices of special offers, regulatory notices, or any other notices required by law or deemed necessary by Human Interest. Plan Sponsor acknowledges that Human Interest will rely solely and entirely on electronic communications as a condition to providing services, and Plan Sponsor agrees to update Human Interest in the event that Plan Sponsor’s contact information, including its email address, phone number, or street address changes. Human Interest consents to receiving any communications or notices from Plan Sponsor at the email address: [email protected], and Human Interest agrees to update Plan Sponsor in the event that Human Interest’s contact information, including its email address, phone number, or street address, changes.
16. Entire Agreement; Amendment
This Agreement (including the Order Form) constitutes the entire agreement between the parties with respect to the subject matter hereof and replaces all prior agreements, discussions, course of conduct, or representations of the parties. To the extent the parties have entered into a prior agreement with respect to the Services, this Agreement amends and restates such prior agreement with respect to the Services. This Agreement may be amended at any time by written agreement between the parties. Notwithstanding any language to the contrary in this Agreement, Human Interest may propose an amendment to this Agreement by providing at least 60 days written notice of the amendment to Plan Sponsor. Plan Sponsor shall be deemed to have provided its consent to the change unless it affirmatively objects to the proposed amendment in a writing delivered to Human Interest prior to the expiration of such notice period. Plan Sponsor and Human Interest shall negotiate a resolution of the proposed amendment in good faith if Plan Sponsor objects. This Agreement shall prevail over any additional or conflicting terms in any purchase order, invoice, acknowledgment, or other similar document regarding the subject matter hereof that is not signed by both parties. Notwithstanding the foregoing, Human Interest also has the right to unilaterally amend this Agreement or any Exhibits in order to comply with applicable laws, to enhance the Services, and update procedures, provided that such amendments do not adversely affect in any material respect the rights of Plan Sponsor under this Agreement.
Any provision of this Agreement that is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions of this Agreement, and no such prohibition or unenforceability in any jurisdiction shall invalidate such provision in any other jurisdiction.
19. Headings; Defined Terms; Counterparts
Section headings used in this Agreement are intended for reference purposes only and shall not affect the interpretation of this Agreement. Unless the context requires otherwise, capitalized terms defined in this Agreement have the meanings set forth herein for all purposes of this Agreement, including the Order Form. The Parties may execute this Agreement in one or more counterparts, each of which is deemed an original but all of which together constitute one and the same instrument.
This Agreement shall inure to the benefit of and be binding upon the parties and their respective successors and permitted assigns. No party may assign all or any of their rights, liabilities, or obligations under this Agreement to an unaffiliated party without the prior written consent of the other party; provided, however, that any party may assign this Agreement without such consent to an affiliated party (which shall include any entity which may acquire the assigning party or a successor in interest to all or substantially all of the assigning party’s relevant business or assets). In the case of an assignment by Human Interest, Human Interest will provide reasonable notice to the Plan Sponsor of such proposed assignment, and if the Plan Sponsor fails to object in a timely manner, then the Plan Sponsor will be deemed to have consented.
21. No Waiver
A party’s failure, at any time, to enforce any of the provisions of this Agreement, or any right with respect thereto, shall not be construed as a waiver of such provision or right, nor shall it affect the validity of this Agreement.
Unless Plan Sponsor timely provides, as applicable, Human Interest with a valid and applicable exemption certificate satisfactory to Human Interest and approved by Human Interest as acceptable, Plan Sponsor will pay Human Interest any and all applicable U.S. federal, state, local, and non-U.S. sales, use, excise, services, consumption and other taxes or duties that Human Interest is required to collect from Plan Sponsor as well as any such taxes or duties that are assessed on or charged by Human Interest, in each case in connection with the purchase, license, and/or supply of Services (collectively, “Sales Taxes”). For the avoidance of doubt, in the event that Human Interest does not approve of any exemption certificate provided by Plan Sponsor to Human Interest, Plan Sponsor shall reimburse, pay or otherwise bear all Sales Taxes charged by Human Interest to Plan Sponsor in connection with the purchase, license, and/or supply of Services.
Plan Sponsor and Human Interest shall each bear sole responsibility for all taxes, assessments, and other real property-related levies on its owned or leased real property or personal property (including software), franchise and privilege taxes on its business, and taxes based on its net income or gross receipts. Any taxes paid on behalf of Plan Sponsor by Human Interest shall be uniquely identified on the applicable invoice and Human Interest, as applicable, shall provide Plan Sponsor with proof of payment if previously paid by Human Interest, which amount Plan Sponsor shall timely reimburse, indemnify or pay Human Interest.
Each of Plan Sponsor and Human Interest shall: (a) timely sign and deliver such certificates or forms as may be appropriate to establish an exemption from (or otherwise reduce), or file tax returns or other reports with respect to Sales Taxes; (b) reasonably assist the other party in preparing any tax returns which such other party is responsible for preparing and filing in connection with Sales Taxes; (c) cooperate fully in preparing for and defending any audits of, or disputes with taxing authorities regarding any Sales Taxes or tax returns relating to Sales Taxes; (d) make available to the other party and to any taxing authority as reasonably requested all information, records, and documents relating to Sales Taxes; and (e) furnish the other party with copies of all correspondence received from any taxing authority in connection with any tax audit or information request with respect to Sales Taxes. In the event that any taxing authority assesses against Human Interest any additional Sales Taxes relating to the purchase, license, and/or supply of Services, Plan Sponsor shall reimburse, indemnify or pay such additional amount of Sales Taxes as well as any penalties and interests incurred or charged in connection with such assessment.
23. Governing Law
To the extent not governed by federal law and without regard to conflict of laws principles, the laws of the State of California shall govern all matters arising under or with respect to this Agreement.
24. Arbitration; Waiver of Jury Trial
Any controversy or claim arising out of, or relating to, this Agreement or the breach of this Agreement will be settled by arbitration by, and in accordance with, the applicable rules and procedures of JAMS, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction. The arbitrator(s) will have the right to assess, against a party or among the parties, as the arbitrator(s) deem reasonable, (a) administrative fees of JAMS, (b) compensation, if any, to the arbitrator(s), and (c) attorneys’ fees incurred by a party. Arbitration hearings will be held in San Francisco, California. Service upon either of the Parties in any such action or proceeding may be made by first-class mail, certified or registered, with a copy sent to Human Interest at [email protected].
25. Independent Contractors
Human Interest is an independent contractor, and nothing in the Agreement creates a joint venture, agency, or partnership.
26. Additional Services
To the extent that Plan Sponsor elects to engage Human Interest Advisors LLC (a wholly-owned subsidiary of Human Interest) or another registered investment advisor (“Investment Advisor”), Plan Sponsor represents and warrants that it will provide Human Interest with such written documentation as Human Interest may reasonably request to demonstrate (a) the relationship between Plan Sponsor and Investment Advisor; and (b) the delegation of authority from Plan Sponsor to Investment Advisor. Plan Sponsor acknowledges and agrees that Human Interest shall have no responsibility to monitor or evaluate such Investment Advisor. If directed by Plan Sponsor, Human Interest will segregate from Plan assets and forward to each Investment Advisor an asset-based fee (“Investment Advisor Fees”), in the amount or percentage Plan Sponsor will direct; provided that the Order Form will constitute Plan Sponsor’s direction to Human Interest to so provide payment to Human Interest Advisors LLC as reflected on the Order Form. Plan Sponsor authorizes Human Interest to debit individual Participant accounts (or the Plan) for such Investment Advisor Fees. Plan Sponsor acknowledges and agrees that Human Interest will exercise no discretionary authority or control with regard to the payment of Investment Advisor Fees pursuant to Plan Sponsor’s direction. Plan Sponsor also acknowledges and agrees that it will provide Human Interest sufficient information (and, as necessary, cooperation) to permit Human Interest to collect and remit any Investment Advisor Fees, and to the extent that Plan Sponsor fails to provide sufficient information and/or cooperation, Human Interest will have no obligation to make payments of such Investment Advisor Fees until sufficient information and/or cooperation has been provided, as determined in the reasonable judgment of Human Interest.
27. Error Correction
To the extent errors are caused solely by Human Interest in performance of its Services, Plan Sponsor authorizes Human Interest to promptly cause such known errors to be corrected in accordance with the general principles described below, unless Human Interest and Plan Sponsor mutually agree that such correction is not reasonably necessary or practical under the circumstances, or mutually agree on an alternative correction method or approach in response to an error.
Notwithstanding any provision herein to the contrary, to the extent an error: (a) is caused solely by Human Interest, its agents, or affiliates in performance of Services under this Agreement, including but not limited to those resulting solely from malfunction of systems (or the systems of those with whom Human Interest contracts) used by Human Interest or its agents in performance under the Agreement, and (b) is the direct cause of a loss to the Plan (including a Participant account) or the Plan Sponsor, Human Interest shall promptly cause such error to be corrected and shall, upon request by Plan Sponsor, provide periodic status updates as mutually agreed regarding such correction. However, Plan Sponsor will be responsible for any loss resulting from incorrect, incomplete, or untimely information it provides to Human Interest, and Human Interest will not be responsible for any costs, expenses, or losses associated with such loss.
In correcting errors caused solely by Human Interest, its agents, or affiliates in performance of its Services, the following principles apply: (a) with respect to a single error caused by a party other than Human Interest, Human Interest will act in such manner as it believes to be reasonable and in the best interest of the applicable Participant(s) account(s) (including, if deemed appropriate, seeking reimbursement or monetary compensation from the service provider or other party that caused the error), in an effort to minimize any loss. In determining the appropriate action to be taken, Human Interest may take into account the limitations placed upon its employees and other resources in connection with providing the Services to the affected Participant Account and other Participant Accounts on an ongoing basis, as well as other operating responsibilities. The determination of the action to be taken, if any, in connection with any such error may be made on a case-by-case basis; (b) with respect to any single error caused by Human Interest that results in a loss to a Participant Account, Human Interest will generally attempt to correct such error and place the Participant Account in the same position as it would have been in but for the single error. Human Interest will bear the costs, expenses, or losses associated with such a single error; (c) with respect to any single error caused by Human Interest that results in a gain to a Participant Account, Human Interest will take no action with respect to the Participant’s Account. The Participant will be entitled to keep such gain; and (d) with respect to multiple errors caused by Human Interest that result in a mix of losses and gains to a Participant Account, Human Interest will generally attempt to correct such errors and to place the Participant Account in the same position as it would have been in but for the errors. In correcting such errors, Human Interest may net any gains against the losses to the Participant Account. Human Interest shall, to the extent any such losses exceed any such gains, bear the costs, expenses, or losses associated with the error correction. Notwithstanding the foregoing, Plan Sponsor acknowledges and agrees that, if Human Interest deems appropriate and without further notice to the Plan Sponsor, Human Interest may correct errors by applying credits at the Plan level rather than to a Participant Account.
Prior Versions of the Terms of Service: